FAQs
If you have any questions that you don’t see on our F.A.Q.s please feel free to contact us through the form below.
WHY DO I NEED HOME ALARM MONITORING?
If your alarm were to go off while you’re away, who will call the police? Our 24-hour monitoring center will notify local authorities when operators receive a signal. The police will then be dispatched to your home or business.
WHAT IF MY HOME ALARM SYSTEM DOESN'T WORK CORRECTLY?
We will be happy to investigate any problems you’re having with your home alarm systems. Just call (386) 624-1516 for any service-related issues.
IF THE POWER GOES OFF, WILL MY ALARM SYSTEM STILL WORK?
Question
Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low battery signal will be sent to your Central Station so you can be notified.
If I have a problem on a weekend or holiday, will I be able to reach someone at your office?
Absolutely, around the clock help is just a phone call away — 365 days a year.
IF I HAVE AN EMERGENCY, SHOULD I CALL YOUR COMPANY FIRST?
No, if you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your home security system keypad, and our Central Station will request emergency services.
HOW OFTEN SHOULD I TEST MY HOME SECURITY SYSTEM?
Monthly. Each month home alarm systems should be tested to ensure that they are working properly. Follow the instructions in your system manual-you may need to contact your Central Monitoring Station to complete the test. Periodically testing your security system is the only way to ensure that it will function properly in the case of an emergency.
